Last Updated: July, 2026
At PetaSculpt, customer satisfaction is our priority. We want every pet and pet owner to enjoy products that are safe, reliable, and suitable for their needs.
We carefully select, inspect, and package our products before shipment. However, we understand that issues may occasionally occur. If you experience a problem with your order, please contact us and we will work with you to find a suitable solution.
This Refund & Returns Policy explains the conditions and procedures for returns, replacements, and refunds.
1. Return Eligibility
We accept return requests for eligible products under the following circumstances:
- The product arrives damaged
- The product has a manufacturing defect
- You receive an incorrect item
- The item received is significantly different from the product description
Return requests must be submitted within:
14 days of receiving your order
To request a return or replacement, please contact us first:
Email:
Please do not send products back before receiving approval and return instructions from our customer service team.
2. Conditions for Returned Products
To be eligible for a return, products must:
- Be unused
- Be in original condition
- Include original packaging
- Include order information or proof of purchase
Returned products that show signs of use, damage, washing, modification, or improper handling may not qualify for a refund or replacement.
3. Products That Cannot Be Returned
Due to the nature of certain pet products, some items may not be eligible for return for health, hygiene, or safety reasons.
Returns are generally not accepted for:
- Products that have been used by pets
- Opened hygiene-related products
- Personalized or customized products
- Products damaged through improper use
- Items without original packaging
- Clearance or final sale products where applicable
For pet safety reasons, we cannot accept returns of products that may affect hygiene or health after use.
4. Pet Product Size Selection
Some pet products require customers to select the correct size before purchase, including but not limited to:
- Pet clothing
- Collars
- Harnesses
- Beds
- Accessories
Customers are responsible for checking product measurements and selecting the appropriate size before placing an order.
Size-related returns may not be accepted if the product matches the provided product description and size chart.
If you are unsure about sizing, we recommend contacting us before purchase.
5. Damaged or Defective Products
We carefully inspect products before shipping. However, if your order arrives damaged or has a quality issue, please contact us as soon as possible.
To help us process your request efficiently, please provide:
- Order number
- Description of the issue
- Photos or videos showing the problem
- Photos of the packaging if the item arrived damaged
After reviewing your request, we may provide:
- A replacement product
- A partial refund
- A full refund
- Another appropriate solution
We will evaluate each situation individually and work toward a fair resolution.
6. Incorrect Items Received
If you receive an incorrect product, please contact us within 14 days of delivery.
After confirming the order details, we may:
- Send the correct product
- Replace the incorrect item
- Provide a refund if replacement is unavailable
If the mistake was caused by us, we will cover the reasonable costs associated with resolving the issue.
7. Refund Process
Once your return request has been approved and the returned product has been received and inspected (when applicable), we will notify you of the refund decision.
If approved, your refund will be issued through the original payment method used during checkout.
The time required for the refund to appear in your account may vary depending on:
- Payment provider processing times
- Banking procedures
- Transaction processing schedules
Please allow several business days for the refund to be completed after approval.
8. Shipping Costs and Refunds
Original shipping fees are generally non-refundable unless:
- The product received was incorrect
- The product arrived damaged
- The issue was caused by an error on our part
Customers may be responsible for return shipping costs unless the return is due to a defective or incorrect item.
9. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Cancellation requests can only be accepted before:
- Order processing begins
- Products are prepared for shipment
- Customized items enter production
Once an order has been shipped, cancellation is no longer possible. In such cases, please refer to our return process.
10. Exchanges
We do not generally provide direct exchanges.
If you receive a defective, damaged, or incorrect item, we will review your request and provide an appropriate replacement solution when possible.
11. Late or Missing Refunds
If you have not received an approved refund within the expected processing period, please:
- Check your payment account again
- Contact your payment provider
- Contact us for assistance
Email:
We will help investigate the situation and provide further guidance.
12. Changes to This Refund & Returns Policy
PetaSculpt reserves the right to update or modify this Refund & Returns Policy at any time.
Any changes will be posted on this page with the updated revision date.
We encourage customers to review this policy before making a purchase.
13. Contact Us
If you have any questions regarding refunds, returns, replacements, or your order, please contact us:
Email:
Thank you for choosing PetaSculpt. We appreciate your trust and are committed to providing quality products and excellent service for pets and their families.
